Frequently Asked Questions

General Issues

We work with individuals as well as with legal entities.

First, you have to pass AML verification and provide a specific list of documents for identification and verification of future partner.

Every new client must go through the verification process to take full advantage of Weezzex services.

Individuals:

  • Two scan copies of the identification documents
  • One scan copy of the residence certificate
  • Bank statement confirming possession of the account, not older than 3 months*
  • Completed electronic form of the personal questionnaire

* We can accept funds for the purchase of cryptocurrency only from a confirmed bank account belonging to an individual


Legal entities:

  • Registration documents of the company (certificate on the registration of legal entity). Statutory documents of the company (constituent treaty and company charter).
  • Certificate of legal status and financial position of the company, dated no earlier than 6 months before the date of provision.
  • Document confirming the appointment and powers of the director
  • Confirmation of the right to sign documents on behalf of the company by one of the directors, if there are two or more of them in the company
  • Documents for all directors, shareholders and owners of the company as for those who have access to the accounts. It is necessary to provide for these persons all the same documents as for individuals

If the shareholders are legal entities, it is necessary to submit the following documents:

  • Certificate on the registration of legal entity and the certificate of legal status and financial position of every shareholder, dated no earlier than 6 months before the date of provision
  • A full set of documents for all directors and shareholders-legal entities, as indicated in the paragraph for opening an account to individuals
  • Bank statement confirming the ownership of the account from which company will transfer funds for the cryptocurrency purchase, not older than 3 months from the date of provision*

* We can accept funds for the purchase of crypto currency only from a confirmed bank account belonging to a legal person

Secondary verification can be carried out individually, in case if any of the documents must be updated. We reserve the right to request new copies of documents once every 12 months. Corporate clients must provide us with a new "Certificate of the legal and financial status of the company" every 6 months.

We will notify if any additional documents are required.

In accordance with the law, Weezzex reserves the right to request confirmation on the origins of client's funds.

Identification document

Copy of the document must be:

  • Valid during 6 months
  • Written in Latin letters
  • Include your photo, date of birth, serial number, date of issue and expiration

Options:

  • Passport
  • Driving license (both sides)
  • National identity card (both sides)
  • Government documents with photo

Scan copy of the document must be colored and of high quality.

Please provide us with the documents with a certified translation, if initially they are not in Russian, English or Czech languages.


Residency certificate

Residency certificate must be issued on the name of the applicant.


Bank statement

Bank statement must be certified with a bank seal as a veritable copy.

The verification process takes up to 48 hours from the receipt of the documents.

Now we accept non-cash payments in EUR to replenish the deposit.

Please note that bank transfer takes up to five working days. If you see that your account balance remained unchanged after five days, please send us a request in order to track your payment. The details of the payment will help us determine your transfer and the reason for its delay.

  • Bitcoin (BTC)
  • Bitcoin Cash (BCH)
  • Bitcoin Gold (BTG)
  • Litecoin (LTC)
  • Ethereum (ETH)
  • Dash (DSH)

We provide the 'White Label' solution with the help of API. You can connect your module for payment on the site using the API*.

The process of payment receiving:

  1. The buyer at the time of payment receives the requisites for cryptocurrency payment
  2. We expect cryptocurrency payment within 15 minutes after order confirmation
  3. After cryptocurrency receiving from the buyer, we credit the required amount in fiats to his deposit in our system
  4. At any time you can withdraw the balance from the deposit to your bank account

*The API documentation is available here: https://docs.weezzex.com/api/v1/

You can place orders for exchanges both with the help of the API and through the personal cabinet in the Weezzex system.

The API documentation is available here: https://docs.weezzex.com/api/v1/

Before placing an order for the cryptocurrency purchase, you must first place a non-cash deposit.

  1. You place an order for purchase and receive exchange rate
  2. We guarantee exchange rate for five minutes
  3. You specify the address of the recipient's crypto wallet
  4. After confirmation of the order we exchange the required amount and send cryptocurrency on the specified crypto wallet
  5. At any time you can withdraw the balance from the deposit to your bank account

Limits

The maximum purchase amount is EUR 12,000 per transaction.

  1. You place an order for cryptocurrency selling and receive exchange rate as well as requisites of the recipient's crypto wallet
  2. After confirmation of the order we wait for the amount sending within 15 minutes
  3. After receiving of the the cryptocurrency, we credit the amount in fiats to your deposit
  4. At any time you can withdraw the balance from the deposit to your bank account

Limits

The maximum amount of the cryptocurrency selling is EUR 52,000 equivalent per transaction.